We are VAT registered. our UK VAT registration number is 258238581.
Diagnostic World will offer a 30 day warranty on parts & diagnostics. This means that if your item was working fine when you first received it, and then stopped working you are entitled to a replacement item.
Diagnostic World is happy to offer all UK customers FREE DELIVERY. However there is a fixed rate delivery charge of £10 on all orders outside fo the UK but inside Europe, and a delivery charge of £13 for orders outside of Europe.
Once items are ordered they will be dispatched as soon as possible, normally within 48 hours - and if there's a delay we will let you know.
We ship to many countries all over the world. See our full list of international countries we deliver to.
If you are returning an item for a refund you will be responsible for any costs associated.
For International returns (outside of the UK) the original shipping fee is non refundable.
We CANNOT refund or accept a return of a diagnostic tool that has been registered or updated online by the user. This is because the kit is now classed as used & second hand, and would not be returned in original condition.
Diagnostic World only offers a postal service (meaning we send items to you once you have made online payment)
The registered office address is
12 Elsdon Road
Newcastle Upon Tyne
Please note that this address is ONLY for returned parts. There is no counter service at this address and no parts are stored here.
You MUST contact us first before returning an item.