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Shipping & Returns Policy


We are VAT registered. our UK VAT registration number is 


Diagnostic World will offer a 1 year warranty on diagnostic tools. This means that if your item was working fine when you first received it, and then stopped working you are entitled to a repair or failing that a replacement item.


Diagnostic World is happy to offer all UK customers FREE DELIVERY. However there is a fixed rate delivery charge of £15 on all orders outside fo the UK but inside Europe, and a delivery charge of £25 for orders outside of Europe.

Once items are ordered they will be dispatched as soon as possible, normally within 48 hours - and if there's a delay we will let you know.


If you place your order before 3:30 PM (Monday to Friday) we can have your order delivered on the next working day (Saturday is included as a working day) but you must select the £9 NEXT DAY DELIVERY option at the checkout. This service will not always be available, but if you are able to select this option at the checkout then the service is currently available. 

We ship to EVERY country in the world, if you want an expedited service please contact us for a shipping quote.


If you are returning an item for a refund you will be responsible for any costs associated. 

If you buy the item in error, or change your mind, you will need to return the item and will incur a 10% restocking fee. For example, you buy an item for £50, your total refund would be £45) This is to cover our initial postage costs, reboxing & renewing parts and restocking the item.

For International returns (outside of the UK) the original shipping fee is non refundable.

We CANNOT refund or accept a return of a diagnostic tool that has been registered or updated online by the user. This is because the kit is now classed as used & second hand, and would not be returned in original condition.

Diagnostic World only offers a postal service (meaning we send items to you once you have made online payment)

The registered office address is

Diagnostic World
12 Elsdon Road
Newcastle Upon Tyne
NE16 5HZ

Please note that this address is ONLY for returned parts. There is no counter service at this address and no parts are stored here.

You MUST contact us first before returning an item.

Latest Reviews...\r\n\r\nIan, Corby, UK\r\nGreat kit & great price\r\n\r\nRobert, Hull, UK\r\nSuper quick delivery, car now fixed\r\n\r\nDavid, Luton, UK\r\nCannot Fault a single thing\r\n\r\nSandy, Como, Italy\r\nEverything A OK A+++\r\n\r\nChris, Boston, USA\r\nFast delivery and good parts